May 24, 2022
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Have you experienced the Latest Mailing Database often familiar situation where the SLAs have been achieved but it still does not feel as though you are receiving the Latest Mailing Database service you thought you had signed up to? Having established why relationships are so important to the success of an outsourced contract let us consider Latest Mailing Database the factors that can influence the establishment of good relationships It may seem a very simple Latest Mailing Database question but what type of relationship do you want with your outsourced service provider? We often hear the phrase Latest Mailing Database "I don't want a service provider I want a Partner" but what does this really mean and are all contracts suitable for this? Latest Mailing Database The starting point is to consider what type of service you are outsourcing. For relatively simple and repeatable or commoditised services it is more Latest Mailing Database usual to have a typical client/outsourcer relationship. If however you are looking for an outsourcer to support Latest Mailing Database a more complex arrangement comprising core business functions then you will need to invest in a collaborative relationship often viewed as an extended enterprise that requires greater innovation and thought leadership. Collaborative relationships often Latest Mailing Database cost more as there is a greater investment required by the outsourcer. Therefore the type of relationship you have with your outsourcer is very much driven by the type of services you are buying and consequently contributes to the cost vs. value debate. Contracts and relationships are complementary in that both Latest Mailing Database need to be strong to produce positive outsourcing outcomes. Organisation The management of outsourcing contracts requires interaction between client and outsourcer at different levels. The early development of both formal organisational roles in conjunction Latest Mailing Database with successful interpersonal relationships is key to the efficiency, effectiveness and evolution of the contract.